If a package containing the products purchased by PLC World arrives in damaged condition at the customer's address, the customer should refuse delivery by the courier.

If the customer accepts delivery of the parcel, the customer must:

(1) make note of the damage on the delivery paper of the Courier so that PLC World may file a complaint;

(2) keep, as were delivered, the products, the original box and packing material received; and

(3) promptly notify PLC World by contacting customer service via email at sales@plcworld.com.au to arrange an inspection of the courier and the removal of damaged products.

If the customer does not note the damage and keep the products received, the original box, packing and does not notify to PLC World within 7 days of delivery acceptance, PLC World will be deemed to have been accepted the products as if they arrived intact.