If we receive no communication from you within 7 days of delivery regarding any problems with the item(s), you are deemed to have received the items in full working order and with no problems.
If you wish to return an item for any reason this should be reported to us within 7 days of delivery. You then have a further 7 days to return the item, with all packaging and documentation, for assessment/inspection.
We will only authorise the return of an item in the following cases:
Faulty when received -
We offer a full 12 Months return to base warranty on all reconditioned, service exchange and new parts. So if you have any problems within 12 months from the date of delivery then please contact our Customer Relationship Team who will be happy to help and explain what you need to do next.
Please see our warranty page for full terms and conditions.
Damaged in transit -
If items are damaged in transit this should be reported to us within 7 days so we can provide you with a replacement unit. If there is no availability for a replacement, the price of the items, as paid, will be refunded through the payment method used when the items were purchased. Carriage costs will also be refunded if the damage was due to our packing and/or our carrier.
Please see our Damaged goods page for full terms and conditions.
Incorrect item -
If you receive items which do not match those ordered, you should contact us within 7 days to arrange collection and return.
Should you wish to return an item for any other reason than stated above we must be informed of the return and reason for return in writing within 7 days of receipt of the item. You then have a further 7 days to return the item in the original condition and packaging which will enable them to be immediately fit for re-sale. Returns of this nature will be subject to a 35% re-stocking fee.
PLC World reserves the right to refuse a return that will be delivered in our warehouses not in the same conditions delivered to customer. All products must be returned complete, as received upon delivery. Includes manufacturer's boxes, factory seal, packing materials, manuals, cables and other accessories provided by PLC World in the original shipment.
The customer must ensure that the product is properly protected with bubbles or packing foam. The products must not be shipped without packing.
PLC World is not liable for loss or damage during the transportation of returned products.
This returns policy excludes software and specially manufactured products.