What are the purchasing options?
There are two buying options;
- Personalized Quotes: For accurate and fair pricing on new, refurbished, and hard-to-find industrial automation parts, our team prepares custom quotes based on your inquiry. This ensures the price you receive is final, accommodating for market price fluctuations.
- Buy Now Option: For immediate purchases, select items offer a "buy now" feature, allowing for a quicker transaction process without the need for a personalized quote.
How long is your quote valid?
30 days from the date they are issued, unless otherwise specified at the time of the quotation.
What is your warranty policy?
We offer a comprehensive 12-month replacement warranty for all new, used and refurbished parts. If any issues arise within 12 months from delivery, our Customer Support Team will assist with the next steps. Additionally, for any product that fails within the first 14 days, we provide a replacement with an equivalent part or a full refund, including carriage charges, if no equivalent is available.
How long will it take for delivery?
Subject to stock availability, our goal is to dispatch parts on the same day for urgent breakdown scenarios. The delivery time may differ depending on the part's condition and its source. Rest assured, we'll specify the expected delivery period in your quote.
Can you provide bulk order and project discounted pricing?
Yes, we offer discounted pricing for bulk orders and projects. The specifics of the discount depend on the volume and nature of the order. To discuss your particular needs and receive a tailored quote, please get in contact with us.
Can you help me find a part?
Absolutely, if you can't locate the item you're seeking, there's no need to worry. We collaborate with a vast network of specialized suppliers worldwide, enabling us to source and create a customized quotation for you, even if the item isn't listed on our website. Simply contact us and we will reach out to you swiftly.
Do you offer credit account?
Yes, absolutely. All applications must comply with our terms and conditions. For credit applications, please reach out to our sales team at sales@plcworld.com.au.
What is your return policy?
If you're not satisfied with the parts you've received, our 7-day return-to-base policy allows for an exchange or full refund, in line with our terms and conditions.
For more information on our Returns Policy, please visit our policy page here.
